Terms & Conditions
For all orders (This applies all orders on top of additional T&C for each platform)
•Please check order confirmation e-mail sent separately from Paypal receipt and check detail. If any change, please contact us immededately.
•In the event we cannot fill your orders, we will contact you as soon as we can.
•If you order item(s) to collect ouside available collection period, we will automatically remove from your order and refund without prior notice.
•Change / cancellation / refund can be made only if your original collection date is more than 3 working days later. For example, ordering on Tuesday to collect your order on Friday of the same week, we cannot make any change, cancellation, nor refund for this order.
•We / Third party collection point do not keep items past your date of pick up.
•Please bring confirmation e-mail as proof of purchase to collect your order.
•Please refrigerate cake as soon as possible following pick up and keep refrigerated until serving. Do not keep cakes outside for more than 30 minutes. Handle delicately, as our cakes are made with care and are very fragile. Best eaten within the days indicated each item pages.
For WA Cafe collection
•If you have not received confirmation e-mail within 24 hours of placing order, please contact stores directly.
•If you need to reschedule or cancel your order, please CALL (not e-mail) store directly.
For Tian Tian Collection
•If you have not received confirmation e-mail within 24 hours of placing order, please contact us immediately at firstname.lastname@example.org. This order cannot be dealt at stores.
•Office open Mon-Fri 9am – 15pm except bank holidays for this order.
•South Quay store – Order by Tuesday to collect on Friday of same week or after.
•Aldgate store – Order by Wednesday to collect on Saturday of same week or after.
•Collection date is Friday only for South Quay and Saturday only for Aldgate.
•If you order other days, we will automatically move to nearest available collection day. You can collect anytime on your collection date during Tian Tian opening hours.