What are your order terms and conditions?

Terms & Conditions

For all orders (This applies all orders on top of additional T&C for each platform)

•Please check allergen information before you purchase.
•Please check order confirmation e-mail (this will be sent separately from PayPal receipt if you choose collection order) and check detail. For any change, please contact us immediately.
•In the event we cannot fill your orders, we will contact you as soon as we can.
•It is customer’s responsibility to key in correct e-mail and UK contact phone number.
•If you order item(s) to collect outside available collection period, we will automatically remove from your order and refund without prior notice.
•Change / cancellation / refund can be made only if your original date or new date is more than 3 working days later, whichever longer. For example, ordering on Tuesday to collect your order on Friday of the same week, we cannot make any change, cancellation, nor refund for this order.
•We cannot take packing request.
•We / Third party collection point do not keep items past your date of pick up.
•Please refrigerate cake as soon as possible following pick up / delivery and keep refrigerated until serving. Do not keep cakes outside for more than 30 minutes. Handle delicately, as our cakes are very fragile. Our cakes are best eaten within 2 days of purchase/delivery.

For WA Cafe Delivery 
•Delivery will be made anytime between 10am – 19pm.
•You cannot request delivery time nor specific instruction.
•Peroson who placed an order may receive notification e-mail or text from courier. This notification is guide only and due to traffic there will be delay / early arrival. If your order to be sent to different from your home address, it is customer’s resposibility to let recepient know about order.
•If you need to reschedule date or cancel your order, please e-mail delivery@wacafe.co.uk with 3 days’ notice.
•We cannot accept request for change / cancel order without permission from person placed order and made payment.
•For order over £200, please contact delivery@wacafe.co.uk with 10 days’ notice for us to check if we can book production with chef.

 

For WA Cafe collection
•If you have not received confirmation e-mail within 24 hours of placing order, please contact stores.
•If you need to reschedule or cancel your order, please CALL (not e-mail) store directly.
Ealing 020 8991 7855
Covent Garden 020 7240 5567
•Please bring confirmation e-mail as proof of purchase to collect your order.

 

For Tian Tian Collection
•If you have not received confirmation e-mail within 24 hours of placing order, please contact us immediately at collection@wacafe.co.uk. This order cannot be dealt at stores.
•Office open Mon-Fri 9am – 16pm except bank holidays for this order.
•South Quay – Order by Tuesday to collect on Friday of same week or after.
•Aldgate – Order by Wednesday to collect on Saturday of same week or after.
•Collection date is Friday only for South Quay, and Saturday only for Aldgate.
•If you order other days, we will automatically move to nearest available collection day. You can collect anytime on your collection date during Tian Tian opening hours.
•Please bring confirmation e-mail as proof of purchase to collect your order.